Report An Outage
If your power has gone out, please let us know either by clicking report an outage or by calling (317) 745-5473 or (800) 876-5473.
When reporting a power outage, calls flow through our outage management system, which will provide you with an outage ticket number for confirmation.
If you call back to check the status of your outage, you can hear any additional information added by our operations department.
Sign Up for Real-Time Outage Notifications
Enroll in SmartHub.
Then follow these screens. More > Settings > Manage Notifications > Service
Turn on alerts for:
| • Planned Power Outage | • Power Outage Restored |
| • Power Outage Update | • Power Outage |
Questions? Call Hendricks Power at (317) 745-5473.
Potential Causes
With all the benefits that electricity provides, it’s an unfortunate fact of life that the power does, on occasion, go out. There are a number of reasons an outage may occur, such as:
- Snow and ice collecting on power lines
- Winds blowing lines and damaging equipment
- Vehicles striking a pole
- People digging into underground lines
- Animals coming in contact with equipment
- Lightning strikes on lines or equipment
- Tree limbs coming in contact with lines and equipment
- Occasionally equipment simply fails
Preventive Maintenance
Hendricks Power invests time and money in maintenance and technology to ensure that power outages are infrequent and as brief as possible.
Our team is constantly monitoring our Outage Management System, weather reports and our system map to detect any potential problems.
Get Support
Have a question or need help with a project? Our team is ready to provide the professional guidance and support you need to keep you moving forward.