Member Satisfaction

Hendricks Power Cooperative Earns an ACSI®
2023 Customer Satisfaction Award

Hendricks Power is honored to have earned a 2023 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.

Hendricks Power’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2023 ACSI Energy Utility Study. This Award is a testament to the cooperative’s ongoing efforts to provide the best possible member experience.

Hendricks Power ended 2023 with an ACSI score of “86” on a 100-point scale*. Hendricks Power Cooperative achieved an ACSI score placing them in the top 25% of cooperatives evaluated in the 2023 ACSI Annual Energy Utility Study. We appreciate your feedback and are committed to keeping satisfaction a top priority!

The 2023 Customer Satisfaction Award affirms that Hendricks Power’s hard work has been noticed by its members. Hendricks Power is grateful for its members and will continue to strive for excellence through constant dedication to improvement.

*Results based on data provided by Hendricks Power Cooperative, collected between Oct. – Dec. 2023. ACSI did not regulate the survey administration or sample size.

Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.