HPC Increases Member Accessibility with Translation Tools

Hendricks Power offers translation tools via telephone and website

Hendricks Power Cooperative is proud to announce the launch of new translation services designed to enhance accessibility and support for its growing and diverse membership. Effective October 1st, the cooperative has introduced telephone translation services in multiple languages and expanded website accessibility to ensure members can fully engage with the cooperative's offerings.

With more than 36,000 members spread across four counties, Hendricks Power is committed to removing language barriers and making essential services accessible. The newly available telephone translation services currently include Spanish, Yoruba, Haitian Creole, Punjabi, Tigrinya, Hindi, and Burmese. Additional languages can be requested. On the website, members can now find key resources in Spanish, French, Dutch, and Italian, with plans to add more languages based on demand.

“Our priority is to empower all of our members with the tools and resources they need to manage their energy usage and keep their bills affordable,” said Heather Thompson, Director of Marketing and Member Engagement at Hendricks Power. “As our service territory becomes more diverse, we’re ensuring we provide an experience where every member can fully engage with us. We want everyone to have the opportunity to access critical information, ask questions, and take advantage of all that Hendricks Power has to offer.”

The cooperative’s decision to implement these translation services comes in response to the evolving demographic trends in the region. Hendricks Power has seen a notable increase in diversity across its member base and recognizes the importance of meeting members' needs by removing barriers to communication. Whether it's understanding billing statements, accessing member support, or using the cooperative’s website, these services will help all members feel more connected and informed.

“We have launched these translation services so that we can provide more accessibility for our members. This initiative speaks directly to the first cooperative principle of Voluntary and Open Membership,” said Greg Ternet, CEO of Hendricks Power Cooperative. “We are committed to creating an environment where every member, regardless of language, feels welcome to participate fully in the co-op. By ensuring equal access to resources, we can communicate with our entire membership and keep everyone connected within the cooperative community.”

If you are a Hendricks Power member and have questions or need assistance utilizing these new tools, please get in touch with our office at (317) 745-5473 or online.