Payment Options

AutoPay

You can have your monthly electric bill deducted from a checking account, savings account, or your credit card. The service is free.

What is AutoPay? - An automated payment program that pays your monthly electric bill from the financial institution and account of your choice—checking, savings or your Visa, MasterCard, American Express or Discover.
How does it work? - You will receive your bill on a monthly basis as usual. It will show the amount due and will be marked "Bank Draft. Do Not Pay." You'll have time to contact us with any questions you might have about your bill. Then the amount due will be drafted from your account one to three days before the bill's due date.
Can I cancel AutoPay? - Absolutely. If you're not pleased with the plan, update your payment options on your SmartHub account or call 317-745-5473.
How do I sign up for AutoPay? - Log in to your account on SmartHub or call 317-745-5473 to set up this payment option.
Is AutoPay effective immediately? - If you have a billing statement due when you sign up, AutoPay will not be effective until the following month. Please initiate payment for the current statement.

Prepaid Billing

Avoid deposits, late fees, and disconnect fees

Interested in a pay-as-you-go plan for your electric bill? With the prepaid billing (previously called "prepaid metering"), you’ll have full control of your account. Instead of receiving a monthly bill, your electric usage is calculated daily, and you have the freedom to pay as you go, submit payment when your balance is getting low, and avoid any late fees or disconnect/reconnect fees!

Would it be easier for you to make daily, weekly or biweekly payments rather than one large payment each month? If so, prepaid billing may be for you. You monitor your electrical use and make a payment when your balance runs low. Statistics indicate that prepaid billing programs help lower electric use due to members’ awareness of usage patterns. Hendricks Power members interested in monitoring and lowering their usage would potentially benefit from this program.

You can log in to SmartHub or download the SmartHub app to get your up-to-the minute account info & balance. Payments can be made 24/7 by telephone, online with SmartHub or using our Kiosk. We have a Kiosk by the drive-thru window on the East side of our building (86 N County Road 500 E, Avon). You can also pay in our office during business hours, Monday-Friday 7:30 am to 4:30 pm. Payment will be applied immediately to your account. You can also call us at 317-745-5473 or toll-free at 800-876-5473. Remember that prepaid billing is a self-managed program.

Yes, members can switch to a prepaid account even if you already have service with Hendricks Power. Any existing security deposit will be applied to your current account. In most cases, an outstanding balance can be spread out over a period of time. If an agreement is made to spread an existing balance, any time you purchase energy for your prepaid account, 50% of the funds will go toward that balance and the other 50% will be applied to your prepaid account.

When you set up your Prepaid account, you will also be required to create an account in SmartHub (if you don’t already have one). SmartHub gives you the capability to monitor your energy use, and set the balance at which you will begin to receive low balance notifications. A low balance notification will be sent via email, phone or text message depending on your SmartHub settings. This allows time to purchase more power before the meter stops. If you do not make a payment, you will receive a pending disconnect notice. If you still do not purchase more power, the meter will stop and the power will turn off. Upon payment, your power will turn back on momentarily.

Budget Billing

Avoid seasonal highs and lows

Interested in avoiding the inconvenience of seasonal highs and lows on your electric bill? With the budget billing program, you’ll be charged a fixed amount each month, based on your average consumption for the year.

Members must have a $0 balance on the account to qualify.
The budget amount is recalculated each quarter based on your usage over the previous 12 months. Your budget will be recalculated in February, May, August, and November.

Enroll in budget billing on SmartHub. If you have any questions about your eligibility, please call (317) 745-5473 or contact us.

Enroll in Budget Billing

Get Support

Have a question or need help with a project? Our team is ready to provide the professional guidance and support you need to keep you moving forward.

Check Your Electric Usage And Pay Your Bill Online

AutoPay

Prepaid Billing

Avoid deposits, late fees, and disconnect fees

Budget Billing

Avoid seasonal highs and lows

Get Support

Contact Info

Hours

Quick Links

AutoPay

Prepaid Billing

Avoid deposits, late fees, and disconnect fees

SIGN UP FOR PREPAID BILLING

IS PREPAID BILLING RIGHT FOR ME?

HOW DO I MANAGE MY ACCOUNT?

CAN I SWITCH TO PREPAID FROM A TRADITIONAL ACCOUNT?

WHAT HAPPENS IF MY ACCOUNT RUNS LOW OR RUNS OUT?

Budget Billing

Avoid seasonal highs and lows

Get Support

Contact Info

Hours

Quick Links